an outlined job description of a Digital & IT Service Desk Analyst

I. Job Overview

Position: Digital & IT Service Desk Analyst
Type: Full-time
Department: IT
II. Job Description

The Digital & IT Service Desk Analyst will be responsible for providing first-line technical support to employees and customers of the company.
The analyst will be the primary point of contact for IT-related issues, including hardware and software problems, network connectivity, and access to systems and applications.
The analyst will troubleshoot and resolve issues, or escalate them to higher-level support as necessary.
The analyst will also provide training and guidance to employees on IT-related topics.
III. Key Responsibilities

Provide first-line technical support to employees and customers
Troubleshoot and resolve IT-related issues
Escalate issues to higher-level support as necessary
Provide training and guidance to employees on IT-related topics
Document and track all incidents and requests in a service management system
IV. Qualifications

Bachelor’s degree in Computer Science or related field
1-2 years of experience in IT support or a similar role
Strong knowledge of Windows and Mac operating systems, and common office productivity software
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment
V. Benefits

Competitive salary and benefits package
Professional development opportunities
Flexible work schedule
A dynamic and fast-paced work environment
VI. Application instructions

Submit your resume and cover letter to the company’s HR department via email.